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A Decade of IT Support

We're IT experts here to create your Digital IT Landscape and supercharge your organisation.

At ITSB our focus is to work with our clients to design, create and support digital IT landscapes that are robust, secure and drive efficiency whilst delivering an exceptional user experience. Our Bournemouth and London based teams are IT support experts with a wealth of knowledge across Security, Cloud, Infrastructure, Telecommunications & much more….

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Latest News

We’ve officially been recognised by Microsoft with Microsoft Certified Partner Gold status!

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Our Services

Our support services are only the start of a larger story. From Security, to voice, infrastructure and cloud our services are in place to cover a wide amount of needs for your organisation.

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Managed IT Support
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Business Voice
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Managed IT Security
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Managed Connectivity
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Managed Cloud
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Managed IT Infrastructure
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Our Services

Our support services are only the start of a larger story. From Security, to voice, infrastructure and cloud our services are in place to cover a wide amount of needs for your organisation.

Managed IT Support
Learn More
Business Voice
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Managed IT Security
Learn More
Managed Connectivity
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Managed Cloud
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Managed IT Infrastructure
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Our Sectors

Over our decade of support we’ve worked with clients whose organisations range vastly, because of this we are equipped to know the best route to take your particular IT situation.

IT For Business

Getting the right IT Support for your business makes all the difference. Our IT for Business Support gives you all the benefits of an internal IT team, at a fraction of the cost. From rapid response remote and onsite support, proactive maintenance, service management and active monitoring ITSB has your business covered.

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IT For Education

Whether you’re a school, college or university that outsources your IT support or has an internal IT team, we can develop a whole new IT for education strategy that is cost effective and focuses on enhancing the learning experience. We can work alongside your existing team or as your trusted education partner to introduce new products and services focused around solid infrastructure, security and cloud.

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IT For Charities

ITSB are a specialist IT Partner for Charities that are looking to embrace technology. We focus on keeping your IT secure whilst ensuring you benefit from the variety of cloud solutions available to Charities at discounted rates.

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ITSB in Numbers

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Microsoft 365 Security Monitoring Bournemouth Services

Cyberattacks have grown by 33% during the COVID-19 outbreak!

Protect yourself with Microsoft 365 Security Monitoring!

With many organisations now using Microsoft 365 to collaborate remotely, whether that be through teams or collaborative office programs, it’s more important than ever to keep your data safe. That’s where Microsoft 365 Security Monitoring comes into play.
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Microsoft 365 Security Monitoring Bournemouth Services

Cyberattacks have grown by 33% during the COVID-19 outbreak!

Protect yourself with Microsoft 365 Security Monitoring!

With many organisations now using Microsoft 365 to collaborate remotely, whether that be through teams or collaborative office programs, it’s more important than ever to keep your data safe. That’s where Microsoft 365 Security Monitoring comes into play.
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Our Partners

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Who are ITSB?

ITSB was formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support with fantastic customer service. Our approach was reactive: when something broke we fixed it,  but we wanted to offer customers something better. We wanted to stop things breaking in the first place, so we created ITSB Managed IT Services in 2012.

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Bournemouth IT Support Staff

Who are ITSB?

ITSB was formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support with fantastic customer service. Our approach was reactive: when something broke we fixed it,  but we wanted to offer customers something better. We wanted to stop things breaking in the first place, so we created ITSB Managed IT Services in 2012.

Discover who we are
Bournemouth IT Support Staff
Service Desk Team Leader

What do we do?

By working with ITSB we can advise, guide, implement, support and continuously review your IT platforms. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination, whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company is in place.

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What do we do?

By working with ITSB we can advise, guide, implement, support and continuously review your IT platforms. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination, whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company is in place.

Speak with our experts
Service Desk Team Leader
Microsoft Teams offers Bournemouth

Microsoft Teams!

Join 75 Million daily users and boost your remote solution by using our 6 months FREE Microsoft Teams offer.

Microsoft Teams is the hub for team collaboration in Microsoft 365. Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.

Learn More
Microsoft Teams offers Bournemouth

Microsoft Teams!

Join 75 Million daily users and boost your remote solution by using our 6 months FREE Microsoft Teams offer.

Microsoft Teams is the hub for team collaboration in Microsoft 365. Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are.

Learn More

We're here to help!

Finding the right IT Support company is a tricky process. There are so many out there and it’s a minefield to choose from the many lists of services they offer. We believe that we’re different to most. We aim to be your Trusted Technology Partner. 
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Get in touch below and let us know how we can help. A member of our team will be with you to discuss your needs further or to answer any questions you might have.

Alternatively, call us on 0333 344 2204

We're here to help!

Get in touch below and let us know how we can help. A member of our team will be with you to discuss your needs further or to answer any questions you might have.

Alternatively, call us on 0333 344 2204

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Artificial Intelligence and cybersecurity for businesses

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Unify remote and office working with Microsoft Teams

Unify office and remote workers with Microsoft Teams

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Welcome to the team: 10 Questions with Ashley

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Cloud computing: Frequently asked questions

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Frequently Asked Questions

What makes us different from other IT providers?

In our opinion IT Support is now a given. We believe that high quality support is (and should be) a standard, because of this we aim to stand out in other ways. We do this by working with our clients to help them develop and improve their systems to maximise reliability and security whilst ensuring they receive the very best technical advice which aligns to their plans.

How do we ensure our clients achieve maximum uptime levels?

We have invested heavily in our monitoring platforms to ensure that the key infrastructure, services and applications that our clients depend on are monitored and checked 24/7. All of this information feeds into our Service Desk platform which allows our team of engineers to detect and react to health check alerts before they become a real problem that cause downtime.

What is a Managed IT Services?

Managed IT services are a proactive form of IT Service where we work in close partnership with our clients to deliver the right technology solutions. This helps ensure maximum uptime and security whilst enhancing growth and efficiency.

Why Managed IT Services?

All businesses need technology to operate. In most businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with backups, patches, security, etc., chances are you’ll eventually face an IT outage or other technology problem that will negatively impact your business. 

Managed services allow a business to outsource their IT operations. The managed services provider (MSP) assumes ongoing responsibility for 24-hour monitoring, managing and problem resolution for the business’s IT systems. 

In most cases, a reputable MSP is far less expensive than hiring, training, and retaining your own IT staff. For companies without dedicated IT staff, there is always a staff member that is the go-to “IT person”. Using an MSP lets that staff member focus on the company’s business instead of handling IT problems, which is better for the bottom line. 

If you would prefer to retain control of your IT in house then we would be happy to work alongside your existing team. We can support you with projects, scaling, covering staff absence or just generally help with any skills gaps you might have.

Why do we pre-empt IT issues before they happen?

We’re an IT company with a straightforward approach to delivering technical support with one single purpose: to serve our clients with incredible support! We focus on you, ensuring you get the value you deserve from your IT partner to help your organisation develop and grow. We are the “Go To” people who can offer solid advice that comes from putting your needs before our own sales targets.  

We believe in making sure technology delivers for your organisation and is highly available. Downtime can cause massive disruption and cost money/prevent a business earning money. It can disrupt lessons or worst case can involve losses of data or security breaches. Our view on this if you prevent it going wrong in the first place you  can prevent and minimise the risk of a whole world of pain in the future. After all… we should service our cars, we should visit the gym, we should visit the dentist all to avoid disruption and illness in future so why not treat our IT the same way?

Need to speak
with our experts?

We’re here to help with any queries you might have!

Get in touch

Alternatively, call us on 0333 344 2204

Frequently Asked Questions

What makes us different from other IT providers?

In our opinion IT Support is now a given. We believe that high quality support is (and should be) a standard, because of this we aim to stand out in other ways. We do this by working with our clients to help them develop and improve their systems to maximise reliability and security whilst ensuring they receive the very best technical advice which aligns to their plans.

How do we ensure our clients achieve maximum uptime levels?

We have invested heavily in our monitoring platforms to ensure that the key infrastructure, services and applications that our clients depend on are monitored and checked 24/7. All of this information feeds into our Service Desk platform which allows our team of engineers to detect and react to health check alerts before they become a real problem that cause downtime.

What is a Managed IT Services?

Managed IT services are a proactive form of IT Service where we work in close partnership with our clients to deliver the right technology solutions. This helps ensure maximum uptime and security whilst enhancing growth and efficiency.

Why Managed IT Services?

All businesses need technology to operate. In most businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with backups, patches, security, etc., chances are you’ll eventually face an IT outage or other technology problem that will negatively impact your business. 

Managed services allow a business to outsource their IT operations. The managed services provider (MSP) assumes ongoing responsibility for 24-hour monitoring, managing and problem resolution for the business’s IT systems. 

In most cases, a reputable MSP is far less expensive than hiring, training, and retaining your own IT staff. For companies without dedicated IT staff, there is always a staff member that is the go-to “IT person”. Using an MSP lets that staff member focus on the company’s business instead of handling IT problems, which is better for the bottom line. 

If you would prefer to retain control of your IT in house then we would be happy to work alongside your existing team. We can support you with projects, scaling, covering staff absence or just generally help with any skills gaps you might have.

Why do we pre-empt IT issues before they happen?

We’re an IT company with a straightforward approach to delivering technical support with one single purpose: to serve our clients with incredible support! We focus on you, ensuring you get the value you deserve from your IT partner to help your organisation develop and grow. We are the “Go To” people who can offer solid advice that comes from putting your needs before our own sales targets.  

We believe in making sure technology delivers for your organisation and is highly available. Downtime can cause massive disruption and cost money/prevent a business earning money. It can disrupt lessons or worst case can involve losses of data or security breaches. Our view on this if you prevent it going wrong in the first place you  can prevent and minimise the risk of a whole world of pain in the future. After all… we should service our cars, we should visit the gym, we should visit the dentist all to avoid disruption and illness in future so why not treat our IT the same way?

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Meet Ashley Blog

Welcome to the team: 10 Questions with Ashley!

Introducing our new Technical Account Manager!

We’re excited to introduce you to a new face here at ITSB! Ashley Wallis joined the team earlier this week and will be assisting our clients as a Technical Account Manager! Want to get to know Ashley a little better? Read on for our 10 questions with Ashley!

Read More
Meet Ashley Blog

Welcome to the team: 10 Questions with Ashley!

Introducing our new Technical Account Manager!

We’re excited to introduce you to a new face here at ITSB! Ashley Wallis joined the team earlier this week and will be assisting our clients as a Technical Account Manager! Want to get to know Ashley a little better? Read on for our 10 questions with Ashley!

Read More

Our Five Uniques

Over our decade of support we’ve worked with clients whose organisations range vastly, because of this we are equipped to know the best route to take your particular IT situation.

Our Five Uniques

Over our decade of support we’ve worked with clients whose organisations range vastly, because of this we are equipped to know the best route to take your particular IT situation.

1) Great People:

People are our greatest asset, we love people! And the same applies to working with our clients. We love to meet, we love to speak. You won’t find us hiding behind email or text.

2) Trusted Partner

To deliver a truly valuable support service we feel the only way is to build trust and develop the partnership. We see ourselves as more than just a supplier because we care.

3) Industry Challenging SLA’s:

We’re not leaders, we’re challengers. Not one to follow the masses, we bring a new level of SLA to our client support. We’re accountable and we love nothing more than meeting the challenge.

1) Great People:

People are our greatest asset, we love people! And the same applies to working with our clients. We love to meet, we love to speak. You won’t find us hiding behind email or text.

2) Trusted Partner

To deliver a truly valuable support service we feel the only way is to build trust and develop the partnership. We see ourselves as more than just a supplier because we care.

3) Industry Challenging SLA’s:

We’re not leaders, we’re challengers. Not one to follow the masses, we bring a new level of SLA to our client support. We’re accountable and we love nothing more than meeting the challenge.

4) Uptime Focused

Great IT isn’t just about fixing things. It’s  about preventing the issues from occurring in the first place!

5) We’ve Got Soul….

And not of the music variety. We do more than just IT. We help educate school children on internet safety, we’re active in our community and we care passionately about the things we do.

Speak with one of our experts today to start your journey with the team here at ITSB

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4) Uptime Focused

Great IT isn’t just about fixing things. It’s  about preventing the issues from occurring in the first place!

5) We’ve Got Soul….

And not of the music variety. We do more than just IT. We help educate school children on internet safety, we’re active in our community and we care passionately about the things we do.

A word from our clients

We’re extremely proud of our customer service and the proof is in the pudding! We can talk about how great we are until we’re blue in the face, but sometimes it’s best to leave it to the experts…

BBD creative Agency Bournemouth
David Ford
Chief Executive
BBD

With over 50 members of staff spread across 3 sites ITSB’s IT Support service has been invaluable in ensuring the day to day running of our IT systems. As a leading integrated agency our technical requirements can at times be challenging, but ITSB have risen to the occasion time and time again showing their high level of expertise to deliver the right solution. Their staff work as our trusted support partner and they feel like part of the BBD team.

The Dorset Chamber
Ian Girling
Chief Executive
The Dorset Chamber

We have received first class service from ITSB from the outset with their advice regarding our IT configuration and subsequent implementation. Moving IT suppler can be a dreaded process but ITSB made it much easier than anticipated and really went the extra mile for us. I have also been extremely impressed by the helpdesk and the excellent customer service we have received. We have a much stronger and stable IT platform now – backed up with first class support. We are really pleased with ITSB.

IT Support Bournemouth Client
John McClelland
IT Manager & HR
Field International

ITSB are a team of professional, skilled, customer centric and ‘down to earth’ folk. Systematic project management, quick response times, accessibility and constant communication make for a successful client experience. The personal touch is great. It is an absolute pleasure working with Lee and his Team!!!

IT Support London Client
Clare Stafford
Chief Executive
Charlie Waller Memorial Trust

I just wanted to thank you for the excellent support you have given CWMT so far.  We’ve had great feedback from users and you will enable us to continue our charitable delivery, despite the coronavirus, which is vital.

We're here to help!

Finding the right IT Support company is a tricky process. There are so many out there and it’s a minefield to choose from the many lists of services they offer. We believe that we’re different to most. We aim to be your Trusted Technology Partner. 
goldlogowhite
Cyber Essentials internet Safety Certificate Bournemouth

Get in touch below and let us know how we can help. A member of our team will be with you to discuss your needs further or to answer any questions you might have.

Alternatively, call us on 0333 344 2204

We're here to help!

Get in touch below and let us know how we can help. A member of our team will be with you to discuss your needs further or to answer any questions you might have.

Alternatively, call us on 0333 344 2204

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Our Services

Our support services are only the start of a larger story. From Security, to voice, infrastructure and cloud our services are in place to cover a wide amount of needs for your organisation.
Lets Talk
Managed IT Support
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Microsoft Business Voice
Learn More
Managed IT Security
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Managed Connectivity
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Managed Cloud
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Managed IT Infrastructure
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