IT Support Business - IT Support for Business,Education & Charities

Just when you thought all you needed was IT Support.....

You Found ITSB!

Enabling your growth and success every step of the way

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IT Support for Business

IT Support for Schools & Education

IT Support for Charities

Our Services

Our support services are only the start of a larger story. From Security, to voice, infrastructure and cloud our services are in place to cover a wide amount of needs for your organisation.

Managed IT Support

Managed Voice

Managed IT Security

Managed Connectivity

Managed Cloud

Managed IT Infrastructure

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Who Are We?

ITSB was formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support with fantastic customer service. Our approach was reactive: when something broke we fixed it. But we wanted to offer customers something better. We wanted to stop things breaking in the first place, so we created ITSB Managed IT Services in 2012.

What Do We Do?

By working with ITSB we can advise, guide, implement, support and continuously review your IT platforms whilst ensuring we are accountable for the services we offer. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.

OUR PARTNERS

Frequently asked questions

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What makes us different from other IT providers?

In our opinion IT Support is now a given. We believe that high quality support is a standard that clients simply expect so we have to stand out in other ways. We do this by working with our clients to help them develop and improve their systems to maximise reliability and security whilst ensuring they receive the very best technical advice which aligns to their plans.

How do we ensure our clients achieve maximum uptime levels?

We have invested heavily in our monitoring platforms to ensure that the key infrastructure, services and applications that our clients depend on are monitored and checked 24/7. All of this information feeds into our Service Desk platform which allows our engineers to detect and react to health check alerts received before they become a real problem that causes downtime.

What is a Managed IT Services?

Managed IT services are a proactive form of IT Service where we work in close partnership with our clients to deliver the right technology solutions to help ensure maximum uptime and security whilst enhancing growth and efficiency.

What makes us different? Our 5 Uniques!

Standing out in a crowded place is a difficult thing to do, and IT is definitely crowded. That’s why our 5 uniques help us stand out from the rest!

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1) Great People:

People are our greatest asset, we love people! And the same applies to working with our clients. We love to meet, we love to speak. You won’t find us hiding behind email or text.

2) Trusted Partner:

To deliver a truly valuable support service we feel the only way is to build trust and develop the partnership. We see ourselves as more than just a supplier because we care.

3) Uptime Focused:

Great IT isn’t just about fixing things. In our opinion it is about preventing the issues from occurring in the first place.

4) Industry Challenging SLA’s:

We’re not leaders, we’re challengers. Not one to follow the masses we bring a new level of SLA our clients support. We’re accountable and we love nothing more than meeting the challenge.

5) We’ve Got Soul….

And not of the music variety. We do more than just IT. We help educate school children on internet safety, we’re active in our community and we care passionately about the things we do.

Why do our wonderful clients love us?

We’re extremely proud of our customer service and the proof is in the pudding! We can talk about how great we are until we’re blue in the face, but sometimes it’s best to leave it to the experts…

Testimonials

Bournemouth YMCA

Jonathan Chadd of the YMCA talks about how we’ve successfully supported supported them.

Dorset Chamber

Ian Girling of the Dorset Chamber talks about the award winning service he’s received from us.

Bright Blue Day (Top 5 UK digital agency)

David Ford of BBD talks about how we’ve supported them across 50 members of staff & 3 sites.

Construction

Emily Snelling & Jenny Bennett talk about the smooth transition we provided them.

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Sometimes the best things in life start with a simple hello….

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