Just when you thought all you needed was IT Support.....
....you found ITSB!
Enabling your growth and success every step of the way
Find out why you should change your IT provider today!
In Partnership with...
Who we help.......
IT Support for Business
IT Support for Schools & Education
IT Support for Charities
Our support services are only the start of a larger story. From Security, to voice, infrastructure and cloud our services are in place to cover a wide amount of needs for your organisation.
ITSB was formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support with fantastic customer service. Our approach was reactive: when something broke we fixed it. But we wanted to offer customers something better. We wanted to stop things breaking in the first place, so we created ITSB Managed IT Services in 2012.
By working with ITSB we can advise, guide, implement, support and continuously review your IT platforms whilst ensuring we are accountable for the services we offer. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.
Frequently asked questions
In our opinion IT Support is now a given. We believe that high quality support is a standard that clients simply expect so we have to stand out in other ways. We do this by working with our clients to help them develop and improve their systems to maximise reliability and security whilst ensuring they receive the very best technical advice which aligns to their plans.
We have invested heavily in our monitoring platforms to ensure that the key infrastructure, services and applications that our clients depend on are monitored and checked 24/7. All of this information feeds into our Service Desk platform which allows our engineers to detect and react to health check alerts received before they become a real problem that causes downtime.
Managed IT services are a proactive form of IT Service where we work in close partnership with our clients to deliver the right technology solutions to help ensure maximum uptime and security whilst enhancing growth and efficiency.
What makes us different? Our 5 Uniques!
Standing out in a crowded place is a difficult thing to do, and IT is definitely crowded. That’s why our 5 uniques help us stand out from the rest!
1) Great People:
People are our greatest asset, we love people! And the same applies to working with our clients. We love to meet, we love to speak. You won’t find us hiding behind email or text.
2) Trusted Partner:
To deliver a truly valuable support service we feel the only way is to build trust and develop the partnership. We see ourselves as more than just a supplier because we care.
3) Uptime Focused:
Great IT isn’t just about fixing things. In our opinion it is about preventing the issues from occurring in the first place.
4) Industry Challenging SLA’s:
We’re not leaders, we’re challengers. Not one to follow the masses we bring a new level of SLA our clients support. We’re accountable and we love nothing more than meeting the challenge.
5) We’ve Got Soul….
And not of the music variety. We do more than just IT. We help educate school children on internet safety, we’re active in our community and we care passionately about the things we do.
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“Since awarding ITSB our support contract across all our sites we have been delighted with the level of support and service we have received. ITSB get the job done.! Their support systems allow for a swift response and at the touch of a button I can see the status of any current issues. Putting complex solutions into everyday language is definitely an attribute the team at ITSB have. The regular meetings to plan and implement our IT strategy going forward have been invaluable.”
“With over 50 members of staff spread across 3 sites ITSB’s IT Support service has been invaluable in ensuring the day to day running of our IT systems. As a leading integrated agency our technical requirements can at times be challenging, but ITSB have risen to the occasion time and time again showing their high level of expertise to deliver the right solution. Their staff work as our trusted support partner and feel like part of the Bright Blue Day team.”
We’re extremely proud of our customer service and the proof is in the pudding! We can talk about how great we are until we’re blue in the face, but sometimes it’s best to leave it to the experts…