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All About Us

Everything you wanted to know about IT Support Business

Why you'll like us!

Excellent Customer Service

We’re as good at customer service as we are at technical support. And we’re really good at technical support.

No Sales Pressure

We’re not driven by sales targets. So we don’t sell you anything you don’t need. Instead, you get good, honest advice.

Customised Support

We listen to what you need and build a package of support that works best for you.

No Time-wasting

We don’t do jargon because we’re great at explaining things without it.

Help!

We want to see your organisation thrive so we show you where IT can help.

Delivering Solutions as well as Support

Our experience and expertise allows us to deliver robust and future proof solutions for your IT needs. Whether its migrating to the cloud, upgrading a network or moving your entire infrastructure  our track record means you’ll get the solution that’s perfect for your needs.

Helping you to grow & succeed

We don’t just look after your IT. We want to help you succeed and grow and are there to offer advice and guidance to ensure you are making the most out of the advantages technology provides.

The Weather...

We’re fun, enthusiastic and in the UK! – great for chats about the weather.

So, with a fresh approach to IT Support, enthusiastic and fun Techies keeping it simple so you understand what we’re talking about why not take a look at what our clients say  or get in touch to find out more about how we can help you?

We’re not driven by sales targets & that’s why we approach our support in the following ways:

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We utilise advanced technology to monitor your systems and resolve issues before they even occur, keeping your downtime to a minimum

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If we do have to fix something all we’re interested in is getting you up and running with minimal inconvenience and making sure the issue doesn’t come back again

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Our tech team are measured on customer service and not quantity of calls/revenue generated meaning their number 1 focus is you, our clients   

Where we came from

ITSB formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support whilst delivering fantastic customer service.

Our Focus at the time was reactive tech support – when something broke we fixed it making sure it stayed fixed. But we wanted to offer customers something better than a break/fix service. We wanted to stop things breaking in the first place. So we created ITSB Managed IT Services in 2012.

Pay for it to go right, not when it goes wrong.

Our approach works better!

At last… An IT company with a straightforward approach to delivering technical support with one single purpose­ to serve our clients with Incredible Support! We focus on you, our client to ensure you really get the value you deserve from your IT partner to help your organisation develop and grow. We are the “Go To” people who can offer solid advice that comes from putting ‘what you need’ before our own sales targets.

Get in touch today

If you are interested in working together, send us an inquiry and we will get back to you in our usual speedy way!