Who are ITSB?
Our experience and expertise allows us to deliver robust and future proof solutions for your IT needs. Whether its migrating to the cloud, upgrading a network or moving your entire infrastructure our track record means you’ll get the solution that’s perfect for your needs. Want to learn more about us? Keep reading!
Join the team!
Service Desk Engineer
Technical Account Manager
A decade in the making
ITSB was formed in 2010 by Lee Dredge (MD and founder) with one goal in mind – to provide technical support with fantastic customer service. Our approach was reactive: when something broke we fixed it. But we wanted to offer customers something better. We wanted to stop things breaking in the first place, so we created ITSB Managed IT Services in 2012. Check out a detailed timeline of our decade long history below…
The 5 Values
Our Core Values
For the past decade we’ve prided ourselves on the way we interact with our teams, our clients and the outside world. Our ethos can be broken down into 5 core values that the team here at ITSB enforces on a daily basis. It is our mission to make sure we never fall short of any of our values.
What makes us different?
Why you'll like us
Our experience and expertise allow us to deliver robust, future-proof solutions to your IT needs. Whether it’s migrating to the cloud, upgrading a network or moving your entire infrastructure, our track record means you’ll get the solution that’s perfect for your needs.
It’s all about People, Process and Technology. We ensure we’ve got great people (technically gifted with great communication skills). We have solid processes – we’ve got it all planned out and are constantly looking to improve and help our clients with their processes. We only use technology that we know, trust and that is the right fit for our clients. It’s easy to say yes to everything but we are honest, we let you know if we feel aren’t the right fit or able to support the technology.
No Sales Pressure
We’re not driven by sales targets. So we don’t sell you anything you don’t need. Instead, you get good, honest advice.
We listen to what you need to succeed and build a package of support that is completely unique and works best for you.
Helping you to grow & succeed!
We don’t just look after your IT. We want to help you succeed and grow and are there to offer advice and guidance to ensure you are making the most out of the advantages technology provides.
We don’t do jargon because we’re great at explaining things without it.
We're here to help
We want to see your organisation thrive so we show you where IT can help.
Frequently Asked Questions
Why Managed IT Services?
All businesses need technology to operate. In most businesses, IT resources are limited and can be quickly overwhelmed. If you fall behind in keeping up with backups, patches, security, etc., chances are you’ll eventually face an IT outage or other technology problem that will negatively impact your business.
Managed services allow a business to outsource their IT operations. The managed services provider (MSP) assumes ongoing responsibility for 24-hour monitoring, managing and problem resolution for the business’s IT systems.
In most cases, a reputable MSP is far less expensive than hiring, training, and retaining your own IT staff. For companies without dedicated IT staff, there is always a staff member that is the go-to “IT person”. Using an MSP lets that staff member focus on the company’s business instead of handling IT problems, which is better for the bottom line.
If you would prefer to retain control of your IT in house then we would be happy to work alongside your existing team. We can support you with projects, scaling, covering staff absence or just generally help with any skills gaps you might have.
Why do we pre-empt IT issues before they happen?
We’re an IT company with a straightforward approach to delivering technical support with one single purpose: to serve our clients with incredible support! We focus on you, ensuring you get the value you deserve from your IT partner to help your organisation develop and grow. We are the “Go To” people who can offer solid advice that comes from putting your needs before our own sales targets.
We believe in making sure technology delivers for your organisation and is highly available. Downtime can cause massive disruption and cost money/prevent a business earning money. It can disrupt lessons or worst case can involve losses of data or security breaches. Our view on this if you prevent it going wrong in the first place you can prevent and minimise the risk of a whole world of pain in the future. After all… we should service our cars, we should visit the gym, we should visit the dentist all to avoid disruption and illness in future so why not treat our IT the same way?
ITSB in Numbers
10 years anniversary rebrand