Our Managed Support
Finding the right IT Support company is a tricky process. There are so many out there and it’s a minefield to choose from the many lists of services they offer. We believe that we’re different to most. We aim to be your Trusted Technology Partner.
What is Managed Support?
Gone are the days of simple IT Support service. We believe IT should be considered a fundamental part of any business plan, enabling an organisation to grow and improve. The technology stack available to clients in this digital era can be overwhelming, so we believe in going further than simply offering IT Support. Our Managed IT Services deliver an all encompassing strategic IT partnership.
How We Help
By working with ITSB we can advise, guide, implement, support and continuously review your IT platforms whilst ensuring we are accountable for the services we offer. Our proven Get To Good and IT Roadmap services ensure we have a plan to get your organisation to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.
Our Support Services
IT Service Desk
Our IT service desk team are on hand to deliver support when needed. Support is managed via telephone, client portal, email and livechat in a flexible and refreshing, people focused approach.
Getting support when you need it is important. In an always on society we understand that you might need help outside of business hours. Our support plans are all available with 24/7 support and systems monitoring.
A vital ingredient to any successful partnership is taking time to build relationships. Every ITSB client receives an Account Manager that will work to achieve the desired outcomes and monitor the IT journey closely.
Service Level Agreements are key to a robust and successful support service. With response and Fix SLA’s we take things a step further to give you peace of mind and to ensure we remain accountable.
Planning is vital in making sure we reach our desired destination and the same applies to IT as well. Our IT Roadmap is designed per client and allows us to tailor the journey of continuous improvement to enable the growth and success of our clients.
Upfront assessments and reviews are vital to establishing a baseline. Our advanced 80 step onboard process ensures we cover all aspects of IT in your organisation to build a solid picture and framework for support and improvement
Monthly reports are a thing of the past. We believe in live reporting that demonstrates the value of the service, the uptime delivered and the current position of the IT infrastructure to provide peace of mind around the clock.
Effective monitoring is an important part of our support offering. By monitoring issues before they become an incident, we can often prevent a problem occurring and stop the inevitable downtime experienced with a re-active IT Support service.
Get To Good
We understand that sometimes when we work with clients the IT isn’t quite where our clients would like it to be (and that’s ok). Our Get To Good plan delivers a tried and tested method where we assess, review and implement in line with agreed budgets and timescales.
Although we fix 90% of incidents remotely (because it gives clients the quickest fix) our onsite team are on-hand should we need to come to you to resolve issues or make improvements.
Cloud Platform Support
With our expert team of cloud engineers and architects supporting and managing your cloud environment is vital to keeping services running optimally and the lights on.