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Our Privacy Policy

IT Support Business Ltd. Registered in England and Wales no. 07184583 VAT Number: GB989215668 Managing Director: Lee Dredge

ITSB Privacy Policy

This document discloses the data protection and privacy practices for IT Support Business including:

  • What personally identifiable information of yours is collected
  • What organisation is collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under IT Support Business’s control
  • How you can correct any inaccuracies in the information.

Questions regarding this privacy policy should be directed to IT Support Business via our contact form

Definitions:

  • ‘Us’ refers to IT Support Business Ltd – Registered in England and Wales no. 07184583.
  • ‘You’, ‘User(s)’, ‘Visitor’ refers to any person who uses this website

IT Support Business is committed to protecting and respecting your privacy. This privacy policy is based on the guidelines laid out by the TRUSTe Privacy Program and as required by the UK Data Protection Acts of 1984 and 1998. TRUSTe is a non-profit organisation dedicated to building trust in the Internet by having member organisations disclose information practices.
Table of Contents:

  1. Under 18s
  2. Information We Collect
  3. Our Use of Your Information
  4. Email Communications
  5. Our Disclosure of Your Information
  6. Control of Your Password
  7. Reviewing and Changing Your Personally Identifiable Information
  8. Other Information Collectors
  9. Security
  10. Changes to Privacy Policy
  11. Downloadable Software Disclaimer
  12. Mailing Address


1. Under 18s
Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.

2. Information We Collect
Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

Cookies We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete IT Support Business cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

“Session” Cookies We use a session cookie to remember your log-in for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Persistent Cookies for Site Analytics and Performance:

Service Party Cookies Used More information
Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.

Social buttons On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages as well as ‘check in’ at our offices. There are buttons for: Twitter, Google +1, Facebook ‘Like’, LinkedIn ‘Share’, StumbleUpon and FourSquare. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of IT Support Business. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on IT Support Business’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting IT Support Business, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External web services We use a number of external web services on the IT Support Business site, mostly to display content within our web pages. For example, to display images we often use Flickr; to display slideshows we sometimes use SlideShare; to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of IT Support Business’s emails which you can do by clicking the unsubscribe links in the footer of the email or by contacting us directly.

Surveys & Contests From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences (e.g. choice of software, working practices, opinions on industry issues, feedback on the IT Support Business web site). We will use the contact information to notify winners. We will not publish winners’ details on the site though on request we will provide details of any winner’s name and organisation. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user’s consent.

Blog Comments In order to leave a comment in our Blog you have to give us at least your Name and Email address. You can choose whether to post as yourself, or anonymously. We require name and email address even for anonymous posts for quality control purposes.


3. Our use of your information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.

We use your email address to send you newsletters or other communications (for example, updates on industry best practise) that you have requested from the Site. Out of respect for our users we offer an opt-out (see Section 4 below).

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.

Your Personal Information is stored in our databases. Please note that the information you enter will be transferred outside the European Economic Area to the United States of America where it will be stored for the purposes of processing by IT Support Business or any of its affiliates including subcontractors. By submitting your information, you consent to this transfer.

IT Support Business complies with the UK Data Protection Act 1998 and is registered with the Data Protection Registrar number Z3205760.


4. Email Communications
We do send email marketing emails but these are only sent if you opt-in using the subscribe forms on our website, are a client, prospect or supplier of IT Support Business or we have met you at an event and you have supplied your email to us. These emails all contain unsubscribe links at the bottom and enable a one click permanent opt-out procedure.

5. Our Disclosure of Your Information
We do not sell or rent any personally identifiable information about you to any third party.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

Visibility of your information on the Site Following are details of how your information is visible across the site depending on the site section and what you are doing:

Blog Comments If you post a comment to our Blog then, by default, your name (first name, last name) will be published against your post unless you choose to post anonymously. We also pull in thumbnail images from the Gravatar service. At the point of posting you can choose to “Post as Anonymous” in which case your contribution will appear as “Anonymous”

Legal Requests IT Support Business cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

Suppliers and Other Service Providers From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

6. Control of your password
We do not operate a member area of the site nor do we allow visitors to create accounts. Therefore you will not have a password for our website.

7. Reviewing and Changing Your Personally Identifiable Information
You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact IT Support Business if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.

8. Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

9. Security
On the IT Support Business site we use best endeavour to safeguard the confidentiality of your personally identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. This is because we do not believe that, the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that “perfect security” does not exist on the Internet.

10. Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our site. It is up to you whether you then continue to use the site and IT Support Business’s services following such changes. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using IT Support Business’s site and services and contact us, as per Section 7 above, should you wish to have any of your details removed.

11. Downloadable Software Disclaimer
This policy covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.

12. Mailing Address
8thFloor,
County Gates House
300 Poole Road
Westbourne
Poole
BH12 1AZ
United Kingdom

Telephone +44 (0)3333 442204

If you have any queries about this policy please feel free to contact us.

Policy version 1.2 updated 25 May 2012

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