Loading...
Support2018-10-26T19:24:08+00:00

PROFESSIONAL SERVICES

CONSULTANCY SUPPORT

With a dedicated team that works to deliver anything from first line desktop support to more complex network and server support, we’ll ensure your service desk is manned by real people taking real responsibility for your needs.  

Preventative maintenance keeps the IT systems in top shape and up to date, and our client portal makes it easy to contact and manage service calls. Our escalation profile also ensures that calls are prioritised, and customers are pointed to the right departments, so their needs can be met as promptly as possible.  

We offer Support Packages that cover remote or onsite support – or both. So, you can rest assured that your customers are taken care of by professionals who care and with services that are backed by industry-leading SLA’s.  

Our fantastic team of friendly experts are seasoned professionals when it comes to delivering the best possible customer support, so you’ll still feel like you’re getting service with a smile even through the phone. 

ADHOC SUPPORT

Perfect for one-off issue or to give out service a test drive. i, but you don’t have to. Just get in touch explaining the problem and we’ll agree the hourly rate, then you’ll be up and running again in no time. Get all the monitoring and alerting for your vital systems with full control of how your Support budget is spent with our Flexi support plan. How does Flexi work? You buy support hours at great hourly rates in blocks that suit your business. Support is called off as and when it’s needed for any IT issue. With clear guidelines in place for authorising support you are fully in control.

TIMEBANK SUPPORT

Similar to Ad-hoc Support, Timebank Support puts you in control and lets you use our service as and when you need it. Pay for credits and then use them as you wish, whether it’s for Service Desk Support, IT Support, software updates – whatever you need, when you need it. And you can top up your credits any time to ensure you’re getting a service that’s truly tailored to your needs.

You can use credits as often as you like, whether that’s across a whole day or an hour here and there stretched across a month – whatever suits your needs as they arise.

SERVICE DELIVERY MANAGER

When you choose ITSB as your IT partner, we ensure that one of our experienced Service Delivery Managers is assigned to your business. You can trust them to focus on your IT and make your needs their priority.

Our Service Delivery Managers work closely with our team of IT experts to take care of your IT systems and make sure you’re getting the service that you need, and that you’re happy with it. They will help choose appropriate enterprise level technical strategies, processes and solutions for your organisation and own and develop continual service improvement plan to ensure your IT systems operate like clockwork.

IT STRATEGY

By working closely with our experienced team and senior partners, we can help you achieve your business goals by developing a clear-cut, transformative strategy that will deliver the results you want.

We’ve worked with dozens of different in-house IT Support teams so we can create a bespoke strategy to fit your needs. Whether it’s outsourced desktop support, our IT Manager service or a mixture of some of our consultancy services such as Disaster Recovery or Email Migrations to the Cloud, our team would love the chance to work with you as your partner. For us, it’s about helping you love your job more and do stuff that impresses your boss.

REPORTING

We take performance seriously. Our reports give full details on the health of your network, the queries raised over a period of time and how we’ve dealt with them. We believe this transparent approach helps you track how your investment has paid off and keeps us accountable to you. Our reports help you easily identify the improvements we have made to your network through our Managed IT Support.