With over 50 members of staff spread across 3 sites ITSB’s IT Support service has been invaluable in ensuring the day to day running of our IT systems. As a leading integrated agency our technical requirements can at times be challenging, but ITSB have risen to the occasion time and time again showing their high level of expertise to deliver the right solution. Their staff work as our trusted support partner and feel like part of the Bright Blue Day team.
With over 50 members of staff spread across 3 sites ITSB’s IT Support service has been invaluable in ensuring the day to day running of our IT systems. As a leading integrated agency our technical requirements can at times be challenging, but ITSB have risen to the occasion time and time again showing their high level of expertise to deliver the right solution. Their staff work as our trusted support partner and feel like part of the Bright Blue Day team.
Since awarding ITSB our support contract across all our sites we have been delighted with the level of support and service we have received. ITSB get the job done.! Their support systems allow for a swift response and at the touch of a button I can see the status of any current issues. Putting complex solutions into everyday language is definitely an attribute the team at ITSB have. The regular meetings to plan and implement our IT strategy going forward have been invaluable.
We have received first class service from ITSB from the outset with their advice regarding our IT configuration and subsequent implementation. Moving IT suppler can be a dreaded process but ITSB made it much easier than anticipated and really went the extra mile for us. I have also been extremely impressed by the helpdesk and the excellent customer service we have received. We have a much stronger and stable IT platform now – backed up with first class support. We are really pleased with ITSB.
“As 2 small local charities run by and for people with learning disabilities, joining together and needing to update our IT and data sharing was a daunting thought, but thanks to the knowledge and support of ITSB, it became a lot less scary.
Lee was fantastic and showed our staff team, made up of people with learning disabilities, how the new system worked in a way that they understood, making them feel more positive about the changes that were happening, and answered any worries that they had. Without ITSB, especially Chantal and Barry, we would not have had such a smooth transition onto SharePoint.
Any issue that arose was dealt with quickly in a friendly, speedy and professional manner that made everything a lot less stressful for us. We are extremely happy with the service we have received so far and feel at ease knowing that our IT is in such capable hands.”
We have a much stronger and stable IT platform now – backed up with first class support. We are really pleased with ITSB.
I just wanted to thank you for the excellent support you have given CWMT so far. We’ve had great feedback from users and you will enable us to continue our charitable delivery, despite the coronavirus, which is vital.
